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Company

48 words. Aim for about 50.

Key metrics

Founders and leadership

Recent coverage

Milestones

Brand colors

#14161F
#C8F560
#F6F4EE

Downloads and contact

Preview

Northwind AI

AI agents that clear the IT queue.

Northwind AI builds AI agents that resolve routine IT tickets inside Slack and Microsoft Teams.

Founded
2023
HQ
San Francisco
Team
48
Customers
120+
Tickets resolved
1M+
Raised
$24M

About

Northwind AI builds AI agents that take repetitive work off IT teams. Its first product, Relay, resolves tier-one tickets such as password resets, access requests and software installs inside Slack and Microsoft Teams, with every action logged for audit.

The company was founded in 2023 by Dana Okafor and Sam Whitlock, who previously built service desk products at Fabrikam. Northwind AI is based in San Francisco, has 48 employees and is backed by Halcyon Ventures and Bluefin Capital.

Short boilerplate

Northwind AI builds AI agents that take repetitive work off IT teams. Its first product, Relay, resolves password resets, access requests and software installs inside Slack and Teams, and logs every action for audit. More than 120 companies use it today. Northwind AI is based in San Francisco.

Leadership

Dana OkaforCEO and co-founder

Previously scaled the service desk product at Fabrikam to $40M in annual revenue.

Sam WhitlockCTO and co-founder

Led platform engineering at Fabrikam. Holds two patents in automated ticket routing.

Milestones

  • 2023 Founded in San Francisco
  • 2025 Relay launches in public beta
  • 2026 $18M Series A led by Halcyon Ventures

Recent coverage

  • TechPulse: The AI agent that wants to empty your IT queue (Sep 2026)
  • The Ledger Weekly: Northwind AI raises $18M Series A (Jun 2026)

Brand colors

Ink #14161f
Signal #c8f560
Paper #f6f4ee

Downloads

Press contact

Priya Raman press@northwind.example

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How to use it

  1. Fill in company details, metrics and your leadership team.
  2. Add recent coverage, milestones and links to logos and photos.
  3. Print to PDF, or download the kit as HTML or Markdown.

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Questions founders ask

What should a media kit include?

At minimum: a short and long boilerplate, key facts and metrics, founder bios with photos, recent coverage, logo files and a press contact. Startups should add funding details and milestones. Keep it to one page with links to the downloads.

What is the difference between a media kit and a press kit?

In PR the terms are used interchangeably. Publishers also use media kit to mean an advertising rate card, while press kit always means material for journalists. For a startup, both mean the same one-page resource.

Should a media kit be a PDF or a web page?

Have both. A page at /press is easy to update and can be read by search engines and AI assistants. A PDF is handy to link in pitches, but never attach it to a cold email.